FAQs

Where are you located?

I'm in our nation's capital, Ottawa, Ontario! Come visit! 

What brands do you carry?

Currently I'm dealing with Vallejo, The Army Painter, Secret Weapon Miniatures, BrokenToad and Scale75. If there are more brands that are hard for you to find, email me at info@thewarpainter.com and I'll see what I can do for us! 

How do you ship?

I ship via Canada Post Expedited Parcel. All packages by default include tracking if you select them in the checkout. Please allow 48 hours for order processing, I'm normally quicker than that but life happens. Orders placed on the weekend will be processed the next business day! 

How much is shipping?

Shipping is directly calculated by Canada Post based on your address and its distance from mine, as well as factoring in the package size and weight.

If you enter your shipping information in the checkout, you will receive a real time estimate! 

I live in the Ottawa area, can we meet up?

I do provide a free pickup/delivery service that will appear at checkout if you input "Ottawa" or "Gatineau" in the city field of your shipping address. 

The Canadian winter and shipping paints...how is that going?

I haven't had any issues yet, but I have asked my suppliers about that. The response I've received is that unless it is frozen rock solid for ~8 hours, it's going to be okay. Let your paints sit at room temperature for a few hours and you'll be good to go. It takes a lot to freeze a paint rock solid, so we'll be okay! 

What do you play?

Primarily Warhammer 40k. I've got Ultramarines, Sisters of Battle and Grey Knights on the go. Wanna talk games, just hit me up at info@thewarpainter.com and let's nerd out!